Legal Document

ku888 Privacy Policy

Your privacy matters to us. This Privacy Policy explains exactly how ku888 collects, uses, stores, and protects your personal information when you use our platform.

📅Last updated: January 2026
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SSL Encrypted

All sessions secured with SSL

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No Data Selling

We never sell your personal data

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Your Rights

Access, correct, or delete your data

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Contact Us

Reach us at [email protected]

1

Introduction

ku888 ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use the ku888.cam platform ("Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information. It applies to all users of the Platform, including registered account holders, visitors, and any person who interacts with the Platform in any capacity.

By registering an account on the Platform or by continuing to use the Platform after this Privacy Policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform.

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Information We Collect

ku888 collects personal information from you directly when you register an account, use the Platform's services, or contact our support team. We also collect certain information automatically through your use of the Platform. The categories of personal information we collect include:

  • Registration data — your full name, date of birth, gender, nationality, residential address, email address, and mobile phone number provided at the time of account creation.
  • Identity verification documents — copies of government-issued identification documents (such as National ID card, passport, or driving licence) collected as part of our KYC verification process.
  • Financial and transaction data — records of deposits, withdrawals, payment method details (mobile wallet numbers such as bKash or Nagad, or bank account references), transaction amounts, and transaction history.
  • Gaming activity data — records of games played, bets placed, wager amounts, game outcomes, bonus usage, and session durations. This data is used for account management, dispute resolution, and responsible gaming monitoring.
  • Technical and device data — IP address, device type, operating system, browser type and version, time zone, screen resolution, and session timestamps collected automatically when you access the Platform.
  • Communications data — the content and metadata of any communications you send to ku888's customer support team, including support tickets, live chat transcripts, and email correspondence.
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We collect only the personal information that is necessary to operate the Platform safely, verify your identity, process payments, and comply with applicable legal and regulatory obligations. We do not collect more data than we need.

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How We Use Your Information

ku888 uses the personal information collected from you for the following purposes. We process your data only where we have a lawful basis for doing so, as described in Section 4 of this Privacy Policy.

  • Account creation and management — to register your account, verify your identity, manage your account settings, and provide you with access to the Platform's services.
  • Payment processing — to process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain accurate financial records.
  • Fraud prevention and security — to detect, prevent, and investigate fraudulent activity, money laundering, unauthorised account access, and any other prohibited conduct as defined in our Terms & Conditions.
  • Responsible gaming — to monitor gaming activity for patterns that may indicate problem gambling behaviour, to enforce deposit limits and self-exclusion arrangements, and to send session time reminders where configured.
  • Customer support — to respond to your enquiries, resolve disputes, investigate complaints, and improve the quality of our customer support services.
  • Legal and regulatory compliance — to comply with applicable anti-money laundering obligations, age verification requirements, and any other legal obligations that apply to ku888's operations.
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Legal Basis for Processing

ku888 processes your personal data only where a valid legal basis exists. The legal bases we rely on include the following:

  • Contractual necessity — processing required to fulfil our contractual obligations to you under the Terms & Conditions, including account management, payment processing, and service delivery.
  • Legitimate interests — processing necessary for the purposes of fraud prevention, security monitoring, platform improvement, and responsible gaming enforcement, where these interests are not overridden by your rights and interests.
  • Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering legislation, age verification requirements, and responses to lawful requests from competent authorities.
  • Consent — where we process your data based on your consent (for example, for certain marketing communications or optional features), you may withdraw that consent at any time by contacting support or updating your account settings, without affecting the lawfulness of processing carried out before withdrawal.
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Sharing Your Information

ku888 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share personal data with third parties only in the limited circumstances set out in this section.

When we share your data with third-party service providers, we do so under written data processing agreements that require those providers to process your data only on our instructions, to implement appropriate security measures, and not to use your data for their own purposes.

  • Payment processors and financial service providers — we share transaction-related data with payment processors (including mobile financial service operators and banking partners) to the extent necessary to complete your requested deposit or withdrawal transaction.
  • Identity verification providers — we share identity documents and personal details with third-party KYC and identity verification service providers to the extent necessary to complete the verification process required for your account.
  • Game content providers — we share relevant gaming session and account data with third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to the extent necessary to operate their games and resolve any game-related disputes.
  • Law enforcement and regulatory authorities — we may be required by law to disclose your personal data to competent law enforcement or regulatory authorities in response to a valid legal request, court order, or applicable legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.

ku888 will never sell, rent, or license your personal data to third-party marketers, data brokers, or advertising networks. Your data is used solely to operate and improve our Platform and to comply with our legal obligations.

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Payment Data and Financial Information

When you make a deposit or request a withdrawal on the ku888 Platform, the financial transaction is processed by our payment processing partners. ku888 does not directly store full payment credentials such as complete mobile wallet PINs, full bank account numbers, or card numbers. We store only the information necessary to identify your payment method (such as the last digits of your registered mobile wallet number) and to verify that transactions are conducted by the account holder.

All financial transaction records held by ku888 are encrypted at rest and in transit using industry-standard security protocols. Transaction records are retained for a minimum period required by applicable financial regulations. Players may request a statement of their transaction history at any time by contacting the support team at [email protected].

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Cookies and Tracking Technologies

ku888 uses cookies and similar tracking technologies on the Platform to ensure the Platform functions correctly, to remember your preferences, and to analyse how you use the Platform so we can improve it. The types of cookies we use include:

  • Essential cookies — strictly necessary for the Platform to function. These cookies enable core features such as session management, login state, and security token validation. They cannot be disabled without breaking core Platform functionality.
  • Functional cookies — used to remember your preferences such as language selection, display settings, and responsible gaming configuration, so you do not need to re-enter these each time you visit the Platform.
  • Analytics cookies — used to collect aggregated, anonymised data about how users interact with the Platform, including pages visited, time spent, and navigation paths. This data helps us identify areas for improvement and optimise the Platform experience.
  • Security cookies — used to detect and prevent fraudulent or suspicious activity, including identifying unusual login patterns, multiple account creation attempts from the same device, and bot-like behaviour.
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You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from using certain features of the Platform, including logging in to your account. ku888 does not use third-party advertising cookies or behavioural tracking cookies for commercial advertising purposes.

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Data Retention

ku888 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general, we retain account and transaction records for a minimum of five (5) years from the date of account closure or the date of the last transaction, whichever is later, to comply with applicable financial record-keeping obligations. Gaming activity records and responsible gaming data are retained for the same period. Communications data (support tickets, chat transcripts) are retained for up to three (3) years from the date of the communication.

When your personal data is no longer required for the purposes for which it was collected and no legal obligation requires us to retain it, ku888 will securely delete or anonymise your personal data in a manner that makes it permanently unrecoverable. If you request deletion of your account and personal data, we will process your request within a reasonable time, subject to any overriding retention obligations imposed by law.

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Data Security

ku888 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. Our security measures include SSL/TLS encryption on all data transmitted between your device and our servers, encryption of sensitive data fields stored in our databases, access controls limiting employee access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and secure server infrastructure hosted in access-controlled data centres.

While ku888 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own device and account credentials. If you believe your account security has been compromised, please contact [email protected] immediately so we can take appropriate protective action.

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All data transfers between your browser or mobile device and the ku888 Platform are protected by SSL encryption. Look for the padlock icon in your browser's address bar to confirm your connection is secure before entering any personal information.

10

Your Data Rights

As a user of the ku888 Platform, you have certain rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond to your request within a reasonable time and in any case within 30 days. We may need to verify your identity before processing your request.

  • Right of access — you have the right to request a copy of the personal data that ku888 holds about you, including information about the purposes for which it is processed, the categories of data held, and the third parties with whom it has been shared.
  • Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain information directly through your account settings.
  • Right to erasure — in certain circumstances, you have the right to request the deletion of your personal data. This right is subject to any overriding legal obligation that requires us to retain certain data (such as financial records required by applicable law).
  • Right to restriction — you have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
  • Right to data portability — where we process your personal data by automated means on the basis of your consent or a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format.
  • Right to object — you have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights, or the processing is necessary for legal claims.
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To submit a data rights request, email [email protected] with the subject line "Data Rights Request" and include your registered account name and mobile number so we can verify your identity. We aim to respond within 30 days of receiving a verified request.

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Children and Minors

The ku888 Platform is strictly intended for adults aged 21 years and above. ku888 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected personal data from a person under 21, we will delete that data promptly and close the associated account. If you are a parent or guardian and believe that a minor under your care has created a ku888 account or provided their personal data to us, please contact [email protected] immediately so we can take appropriate action.

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Third-Party Links and Services

The ku888 Platform may contain references to third-party game providers and payment services. These third parties operate under their own privacy policies, which govern how they collect and use your data when you interact with their services. ku888 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party services you access through the Platform. ku888 does not endorse and is not responsible for the content or privacy practices of any third-party service provider whose services are accessible via the Platform.

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Changes to This Privacy Policy

ku888 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Privacy Policy, we will update the "Last updated" date at the top of this page. Where practicable, we will notify registered account holders of significant changes via the contact details held on their account. Your continued use of the Platform after any amendment to this Privacy Policy constitutes your acceptance of the amended policy. We recommend that you review this Privacy Policy periodically to stay informed of how we protect your personal data.

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Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ku888 handles your personal data, please contact our support team. We are committed to addressing privacy concerns promptly and transparently. Our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays.

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Email us at: [email protected]

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